At Bee Carry Go Logistics, we value the privacy of our customers, users, and partners. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our mobile application, website, and related services (collectively referred to as the “App”). We are committed to ensuring that your privacy is protected. Please read this policy carefully to understand how we handle your personal data.
1. Who we are
Our website address is: https://beecarrygo.com
2. Information we collect
When you use the Bee Carry Go Logistics app, we collect various types of information to provide our services effectively. The types of information we collect include:
a) Personal Information
User Registration: During registration, we collect your name, email address, phone number, and profile photo (optional).
Delivery Information: To facilitate logistics services, we collect information such as delivery and pickup addresses, package details, and recipient contact information.
Payment Information: For payment processing, we may collect billing information, credit or debit card details, and payment transaction IDs.
b) Location Data
We collect and use real time location data from your device to enable accurate pickups, deliveries, and route optimization. This data includes:
Precise geolocation of the sender and recipient for real time tracking. Your device’s GPS data when the app is running in the foreground or background.
c) Device Information
We collect technical information about your device, including:
IP address, device type (e.g., mobile, tablet), operating system version, and app usage data (e.g., app crash reports).
Information on how you interact with the app, including the frequency and duration of use.
d) Other Information
We may collect information through cookies or similar tracking technologies when you interact with our website or mobile app to enhance the user experience.
3. How we use the Information
We use the information we collect to provide, improve, and maintain our logistics services. Specifically, we use your data for the following purposes:
a) Service Delivery
To manage and complete pickup and delivery requests.
To optimize delivery routes and provide real time tracking of orders.
To facilitate secure and seamless payment transactions.
b) Communication
To send order confirmations, status updates, and delivery notifications via SMS, email, or in app notifications.
To respond to customer support requests and inquiries.
c) Personalization
To personalize your app experience, such as suggesting pickup and delivery locations based on your previous activity.
d) Analytics and Improvements
To analyze how users interact with the app to improve its features, security, and overall performance.
To develop new features and functionality based on user feedback and app usage patterns.
e) Legal and Regulatory Compliance
To comply with applicable laws, regulations, and legal processes, including responding to requests from law enforcement and other government agencies.
4. Sharing of Information
We do not sell your personal information to third parties. However, in order to provide our services efficiently, we may share your information with:
a) Service Providers
Delivery Partners: Your contact and delivery details will be shared with our drivers and logistics partners to fulfill your orders.
Payment Processors: We share your payment information with trusted third party payment processors to complete transactions securely.
IT Service Providers: We may use third party platforms for cloud storage, analytics, and app performance management.
b) Legal Obligations
We may disclose your information if required by law, such as to comply with a court order, subpoena, or government investigation.
c) Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Security of your Information
We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. Some of the security practices we implement include:
Encryption: We use SSL/TLS encryption to protect data during transmission.
Data Anonymization: Certain personal information may be anonymized to ensure it is not directly identifiable.
Access Controls: Only authorized personnel have access to sensitive information, and all access is logged and monitored.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your rights and choices
You have the right to access, modify, or delete your personal data. Specifically, you can:
a) Access and Update Information
You can review and update your personal information at any time through your account settings in the app.
b) Data Portability
You have the right to request a copy of the personal data we hold about you in a structured, machine readable format.
c) Delete Your Account
If you wish to delete your account and remove your personal data from our system, you can contact our customer service, and we will process your request within a reasonable time.
d) Opt-Out of Marketing
You have the right to opt out of receiving promotional communications. You can unsubscribe from our marketing emails at any time using the unsubscribe link provided in the email or by adjusting your notification settings in the app.
7. Retention of Information
We will retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the data retention period expires, we will securely delete or anonymize your personal information.
7. Third-Party Links
Our app may contain links to third party websites, applications, or services that are not owned or controlled by Bee Carry Go Logistics. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
The Bee Carry Go Logistics app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
9. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We may collect information through cookies or similar tracking technologies when you interact with our website or mobile app to enhance the user experience.
10. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes by posting the updated policy on our app and website or through other means of communication. Your continued use of the app after the changes become effective constitutes your acceptance of the new Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us via our email address or any of our social media handle.